Support

Help with your shipment

Start with your tracking number below — most questions are answered by the shipment record itself. If you still need a person, live chat is the fastest route.

Common questions

My tracking number returns no results. What now?: Newly created shipments can take a short time to appear after the label is generated. Confirm the number matches your shipping confirmation exactly, then contact support if it still returns nothing.
Why hasn't the status changed for a while?: Status changes when a scan is recorded. Long-haul movements can run for extended periods between facility scans, which is normal and does not indicate a problem.
Is the map showing live GPS?: No. The marker shows the most recent location our operations team published for the shipment, along with the exact time it was recorded.
What does an Exception or On Hold status mean?: It means the shipment needs attention — often a documentation or address detail. Support can explain the specific reason and the next step for your package.
Can I use my own order reference?: Yes. If a reference number was recorded with the shipment, support can match it to the TPE tracking number for you.